f.a.q.

This is our F.A.Q. section, where you can get answers to your camper hire questions and find out how you book one of our campers. We’re adding to this content daily so if your question is not mentioned here please feel free to email us and we’ll be happy to help you.

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1. Making a booking

In this section you will find information on the enquiry and booking process.

Can I book online?

An online booking facility is coming soon; until then, please complete the enquiry form on the ‘book’ page, and we will respond within 24hrs with all the information you require. If your dates are flexible, let us know this too, and we’ll come back to you with all our matching availability.

How do I pay?

You can pay via internet transfer, PayPal or credit/debit card (card payments will incur a 3% charge).

Is there a booking deposit to pay?

£150 deposit is required on booking, with the remaining balance due 6 weeks before the hire. If you book within 6 weeks of your hire, then the full balance will be due on booking.

Is there a security deposit to pay?

A security deposit of £500 (£750 for drivers aged 23-24 years) is due before collection. We will refund it to you within 5 days of the van’s safe return. Full terms and conditions are supplied with the booking form for you to read and sign.

Is insurance included?

The hire fee includes fully comprehensive insurance for up to two eligible drivers.

Drivers must be between 23-75, have held a full UK or EU driving license for more than 2 years and have no greater than 2 sets of 3 penalty points on their license.

Excess is £500 (£750 for drivers aged 23-24 years).

What else is included in the hire fee?

24-hour breakdown cover is included with every hire. We offer unlimited mileage with every booking and additional drivers are included within the cost. Full informative hand-overs are provided when you collect the camper and you will find an instruction manual in the vehicle should you need it. We will also give you a designated contact number should you need to give us a call at any time during your trip.

Full informative hand-overs are provided when you collect the camper and you will find an instruction manual in the vehicle should you need it.

We will also give you a designated contact number should you need to give us a call at any time during your trip.

As part of the Camping and Caravanning Club’s Privilege Scheme you have access to over 110 participating campsites, at discounted rates, throughout the duration of your hire period.

You are also welcome to make use of our Britstop membership and guide book giving you access to free overnight stays at hundreds participating hosts. These include farms, country pubs, visitor centres, etc.

What days do hires start?

Dexter

Hires run from a Monday or a Friday.

7-day hires are Monday to Monday, or Friday to Friday. Short break hires are Monday to Friday, or Friday to Monday.

Larry

Bookings are restricted to 7-day hires as a minimum.

Start and finish days are flexible.

2. Pick-up and drop-off

In this section you will find information about the collection and return of your campervan.

When can I collect the campervan?

Collection is available from 3pm on the first day of your campervan hire.

When must the campervan be returned?

You must return the campervan to us by 10am on the last day of your campervan hire.

Where is collection from?

The collection is from our property (Romney Road, Kendal) unless otherwise requested by you. Pick-up is available at Oxenholme Train Station and Kendal Bus Station free of charge. Manchester Airport pick-up can be arranged on request and will be quoted for separately.

Visit the find us page for directions to Lake District Campers and to see just how handy we are for discovering the Lake District National Park, the Scottish Borders and the Yorkshire Dales.

Is parking available?

Roadside parking bays are available for you to leave your car for the duration of the hire free of charge. If you prefer to park in an off-road car park, advance bookings can be made with Kendal Driving Range for £6 per 24hrs. We are happy to deliver the camper to the car park by arrangement.

Can I arrive by Train?

Oxenholme train station is less than a mile from our property and is accessible by the London Euston to Glasgow main line. Free collection from the station is available by arrangement.

Handy additional items can be added to your booking so you can travel light, including bedding and towel packages, pet packages, bikes, BBQ etc. (Find out more).  We’ll even put your shopping in the van for you if you book an Asda or Tesco home delivery for the day before.

How long does a handover take?

We ask that you allow at least 30 minutes at the start of your campervan hire for us to walk you through the vehicle and its facilities (a little longer for Larry).

When you return the campervan we also ask that you allow 30 minutes for us to check everything over in order to confirm the return of your security deposit. This should allow you plenty of time to remove your belongings from the camper too.

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