f.a.q.

This is our F.A.Q. section, where you can get answers to your camper hire questions. We’re adding to this content daily so if your question is not mentioned here please feel free to email us and we’ll be happy to help you.

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1. Making a booking

In this section you will find information on the enquiry and booking process.

7-night bookings can be made online by clicking on the ‘book’ option above. If you wish to book a longer hire, please get in touch with your dates and we’ll confirm our availability and prices. Discounts are offered for longer hires.

Credit and debit cards can be used for online bookings. Alternatively, balance transfers can be arranged if preferred. A deposit of £150 will be taken at time of booking with the balance due 6 weeks prior to the hire.

£150 deposit is required on booking, with the remaining balance due 6 weeks before the hire. If you book within 6 weeks of your hire, then the full balance will be due on booking.

A security deposit of £500 (£750 for drivers aged 23-24 years) is due before collection. We will refund it to you within 5 days of the van’s safe return. Full terms and conditions are supplied with the booking form for you to read and sign.

The hire fee includes fully comprehensive insurance for up to two eligible drivers.

Drivers must be between 23-75, have held a full UK or EU driving license for more than 2 years and have no greater than 2 sets of 3 penalty points on their license.

Excess is £500 (£750 for drivers aged 23-24 years).

Fully comprehensive insurance and 24-hour breakdown cover is included with every hire. We offer unlimited mileage with every booking and additional drivers are included within the cost. Gas will be provided and any additional gas purchased during your hire will be reimbursed on supply of a receipt. Off-road parking is offered for your vehicle during the hire free of charge. Alternatively, collection from Oxenholme Train Station or Kendal Bus Station is also complimentary.

The camper is fully equipped with all the essential equipment for your trip (see inventory). A comprehensive briefing is provided when you collect the camper and you will find an instruction manual in the vehicle should you need it. We will also give you a designated contact number should you need to give us a call at any time during your trip.

 

As part of the Camping and Caravanning Club’s Privilege Scheme you have access to over 110 participating campsites, at discounted rates, throughout the duration of your hire period.

You are also welcome to make use of our Britstop membership and guide book giving you access to free overnight stays at hundreds participating hosts. These include farms, country pubs, visitor centres, etc.

Hires run from a 3 pm on a Monday or a Friday for 7 nights. Return is by 10am on the last day of hire.

Unfortunately, shorter hires are not available for 2019.

2. Pick-up and drop-off

In this section you will find information about the collection and return of your campervan.

Collection is available from 3pm on the first day of your campervan hire.

You must return the campervan to us by 10am on the last day of your campervan hire.

The collection is from our property (Milnthorpe Road, Kendal) unless otherwise requested by you. Pick-up is available at Oxenholme Train Station and Kendal Bus Station free of charge. Manchester Airport pick-up can be arranged on request and will be quoted for separately.

Visit the find us page for directions to Lake District Campers and to see just how handy we are for discovering the Lake District National Park, the Scottish Borders and the Yorkshire Dales.

Free parking of your car is possible in our off-road car park during your hire.

Oxenholme train station is less than a mile from our property and is accessible by the London Euston to Glasgow main line. Free collection from the station is available by arrangement.

Handy additional items can be added to your booking so you can travel light, including bedding and towel packages, bike rack, BBQ, etc. (Find out more). We’ll even put your shopping in the van for you if you book an Asda or Tesco home delivery for the day before.

We ask that you allow at least 1 hour at the start of your campervan hire for us to walk you through the vehicle and its facilities.

When you return the campervan we also ask that you allow 30 minutes for us to check everything over in order to confirm the return of your security deposit. This should allow you plenty of time to remove your belongings from the camper too.

1. What paperwork is required?

In this section you will find information on insurer's mandatory requirements.

Each driver must send a copy of their driving licence prior to the hire. This can be in the form of an image taken on a mobile phone emailed to us.

N.B. It is a legal requirement for your driving licence to be registered in your current address. It is free and simple to notify the DVLA if yours isn’t up to date.

Our insurers require us to take two forms of proof of address per driver. These can be a utility bill, phone bill, Council Tax statement, or similar, but MUST be dated within 90 days of the first day of hire.

 

N.B. This address must match the address on your driving license. If yours hasn’t been updated, it is free and simple to notify DVLA.

The DVLA Check Code replaces the paper licence and allows our insurers to see any endorsements that may be active.

The check code is simple to request online and only takes a few minutes. Here’s a step-by-step of How to Raise a DVLA Check Code

N.B. If you do have endorsements, it is not the end of the world. Our insurers allow up to 2 separate 3 point endorsements. It may still be possible to insure you if you have more than this but we advise that you contact us to discuss.

Our hire agreement is a very brief form that we complete at handover. It takes your contact details during the hire, confirms you have submitted all relevant ID paperwork, and allows you to check over the van and record any marks/damage prior to hire. The hire agreement is then signed by both parties prior to you setting off.

1. Is kit included in the campervan?

In this section you will find information on what contents you can expect to find in the camper for your hire.

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